Would I speak clearly and use language that the customer would understand?
Often
Always
Rarely
Sometimes
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
If the phone rings at work in how many rings should you answer it in?
10 rings
5 rings
3 rings
7 rings
What would you do if a mistake has been made?
Apologise
Laugh
Ignore the customer
Say "it's not my problem"
When a customer is complaining, what would you do?
Remain calm and listen
Look around and try to get someone else to help
Tell them to 'go away'
Talk over them making excuses
How is the best way to turn up to work?
Smart and business like
In your old clothes
In your training gear
In anything that fits
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
Our company does everything possible to promote _____________ loyalty.
consumer
customer
costumer
client
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
report
provide
fill in
give
We always try to improve our ____________ times, so that customers don’t have to wait long.
response
responding
respond
answering
Customers can ____________ a complain.
turn
run
do
make
So that we can _____________ a solution which best meets their needs.
take
try on
make
offer
We also use these occasions to _____________ feedback from customers on their preferences.
give
welcome
offer
get
Usually it's easier to _________________________ an existing customer than to gain a new one.
keep
preserve
hold
stick
Why is Great Customer Service Important?
You experience less grief from the costumer
Stress levels are down.
All of them
The customer is happy.
In order to properly deal with angry customers, you will need to be able to
become angry and upset with them
walk out because you don't want to get into a fight with th
ignore the customer
have strong customer service skills
