Would I speak clearly and use language that the customer would understand?
Rarely
Always
Sometimes
Often
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Say "sorry I can't help"
Send them to the shop down the street
Suggest alternatives in store
If the phone rings at work in how many rings should you answer it in?
10 rings
5 rings
7 rings
3 rings
What would you do if a mistake has been made?
Ignore the customer
Laugh
Apologise
Say "it's not my problem"
When a customer is complaining, what would you do?
Remain calm and listen
Look around and try to get someone else to help
Talk over them making excuses
Tell them to 'go away'
How is the best way to turn up to work?
In your old clothes
In anything that fits
In your training gear
Smart and business like
How would you view customer complaints?
An opportunity to improve service
At least is gives you a chance to talk to the customers
As a pain in the backside
A waste of valuable time
Our company does everything possible to promote _____________ loyalty.
customer
costumer
consumer
client
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
fill in
report
give
provide
We always try to improve our ____________ times, so that customers don’t have to wait long.
response
answering
responding
respond
Customers can ____________ a complain.
make
do
turn
run
So that we can _____________ a solution which best meets their needs.
try on
take
make
offer
We also use these occasions to _____________ feedback from customers on their preferences.
offer
welcome
give
get
Usually it's easier to _________________________ an existing customer than to gain a new one.
preserve
hold
stick
keep
Why is Great Customer Service Important?
The customer is happy.
Stress levels are down.
You experience less grief from the costumer
All of them
In order to properly deal with angry customers, you will need to be able to
ignore the customer
walk out because you don't want to get into a fight with th
become angry and upset with them
have strong customer service skills
