Would I speak clearly and use language that the customer would understand?
Rarely
Often
Sometimes
Always
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Say "sorry I can't help"
Laugh at them
Suggest alternatives in store
If the phone rings at work in how many rings should you answer it in?
10 rings
3 rings
5 rings
7 rings
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Apologise
Laugh
When a customer is complaining, what would you do?
Talk over them making excuses
Look around and try to get someone else to help
Remain calm and listen
Tell them to 'go away'
How is the best way to turn up to work?
In your old clothes
In your training gear
In anything that fits
Smart and business like
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
Our company does everything possible to promote _____________ loyalty.
client
consumer
costumer
customer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
provide
report
fill in
give
We always try to improve our ____________ times, so that customers don’t have to wait long.
respond
responding
answering
response
Customers can ____________ a complain.
turn
make
run
do
So that we can _____________ a solution which best meets their needs.
try on
make
take
offer
We also use these occasions to _____________ feedback from customers on their preferences.
welcome
offer
get
give
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
hold
preserve
keep
Why is Great Customer Service Important?
All of them
The customer is happy.
Stress levels are down.
You experience less grief from the costumer
In order to properly deal with angry customers, you will need to be able to
ignore the customer
become angry and upset with them
walk out because you don't want to get into a fight with th
have strong customer service skills
