Would I speak clearly and use language that the customer would understand?
Often
Always
Sometimes
Rarely
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Suggest alternatives in store
Say "sorry I can't help"
Laugh at them
If the phone rings at work in how many rings should you answer it in?
3 rings
10 rings
5 rings
7 rings
What would you do if a mistake has been made?
Say "it's not my problem"
Apologise
Laugh
Ignore the customer
When a customer is complaining, what would you do?
Remain calm and listen
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
How is the best way to turn up to work?
In your old clothes
Smart and business like
In anything that fits
In your training gear
How would you view customer complaints?
At least is gives you a chance to talk to the customers
As a pain in the backside
A waste of valuable time
An opportunity to improve service
Our company does everything possible to promote _____________ loyalty.
client
consumer
costumer
customer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
report
fill in
provide
give
We always try to improve our ____________ times, so that customers don’t have to wait long.
respond
response
responding
answering
Customers can ____________ a complain.
make
turn
do
run
So that we can _____________ a solution which best meets their needs.
offer
make
take
try on
We also use these occasions to _____________ feedback from customers on their preferences.
offer
get
welcome
give
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
preserve
keep
hold
Why is Great Customer Service Important?
The customer is happy.
All of them
Stress levels are down.
You experience less grief from the costumer
In order to properly deal with angry customers, you will need to be able to
have strong customer service skills
ignore the customer
walk out because you don't want to get into a fight with th
become angry and upset with them
