Would I speak clearly and use language that the customer would understand?
Always
Often
Sometimes
Rarely
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Say "sorry I can't help"
Suggest alternatives in store
Laugh at them
If the phone rings at work in how many rings should you answer it in?
7 rings
10 rings
3 rings
5 rings
What would you do if a mistake has been made?
Say "it's not my problem"
Apologise
Laugh
Ignore the customer
When a customer is complaining, what would you do?
Remain calm and listen
Look around and try to get someone else to help
Talk over them making excuses
Tell them to 'go away'
How is the best way to turn up to work?
In your old clothes
In your training gear
In anything that fits
Smart and business like
How would you view customer complaints?
As a pain in the backside
At least is gives you a chance to talk to the customers
A waste of valuable time
An opportunity to improve service
Our company does everything possible to promote _____________ loyalty.
customer
client
costumer
consumer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
fill in
report
give
provide
We always try to improve our ____________ times, so that customers don’t have to wait long.
responding
answering
response
respond
Customers can ____________ a complain.
make
turn
do
run
So that we can _____________ a solution which best meets their needs.
try on
offer
take
make
We also use these occasions to _____________ feedback from customers on their preferences.
welcome
get
offer
give
Usually it's easier to _________________________ an existing customer than to gain a new one.
keep
hold
stick
preserve
Why is Great Customer Service Important?
All of them
The customer is happy.
Stress levels are down.
You experience less grief from the costumer
In order to properly deal with angry customers, you will need to be able to
ignore the customer
walk out because you don't want to get into a fight with th
become angry and upset with them
have strong customer service skills
