Would I speak clearly and use language that the customer would understand?
Sometimes
Always
Often
Rarely
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
Send them to the shop down the street
If the phone rings at work in how many rings should you answer it in?
3 rings
5 rings
7 rings
10 rings
What would you do if a mistake has been made?
Say "it's not my problem"
Apologise
Ignore the customer
Laugh
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
How is the best way to turn up to work?
In your old clothes
In your training gear
In anything that fits
Smart and business like
How would you view customer complaints?
An opportunity to improve service
As a pain in the backside
At least is gives you a chance to talk to the customers
A waste of valuable time
Our company does everything possible to promote _____________ loyalty.
consumer
costumer
client
customer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
provide
fill in
give
report
We always try to improve our ____________ times, so that customers don’t have to wait long.
response
responding
respond
answering
Customers can ____________ a complain.
do
make
turn
run
So that we can _____________ a solution which best meets their needs.
try on
take
offer
make
We also use these occasions to _____________ feedback from customers on their preferences.
give
get
offer
welcome
Usually it's easier to _________________________ an existing customer than to gain a new one.
hold
stick
preserve
keep
Why is Great Customer Service Important?
Stress levels are down.
The customer is happy.
You experience less grief from the costumer
All of them
In order to properly deal with angry customers, you will need to be able to
have strong customer service skills
ignore the customer
become angry and upset with them
walk out because you don't want to get into a fight with th
