Would I speak clearly and use language that the customer would understand?
Sometimes
Always
Often
Rarely
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
If the phone rings at work in how many rings should you answer it in?
10 rings
7 rings
3 rings
5 rings
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Laugh
Apologise
When a customer is complaining, what would you do?
Remain calm and listen
Talk over them making excuses
Look around and try to get someone else to help
Tell them to 'go away'
How is the best way to turn up to work?
In your training gear
Smart and business like
In anything that fits
In your old clothes
How would you view customer complaints?
As a pain in the backside
An opportunity to improve service
A waste of valuable time
At least is gives you a chance to talk to the customers
Our company does everything possible to promote _____________ loyalty.
customer
consumer
client
costumer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
provide
report
fill in
give
We always try to improve our ____________ times, so that customers don’t have to wait long.
answering
response
responding
respond
Customers can ____________ a complain.
do
make
turn
run
So that we can _____________ a solution which best meets their needs.
offer
make
take
try on
We also use these occasions to _____________ feedback from customers on their preferences.
offer
get
welcome
give
Usually it's easier to _________________________ an existing customer than to gain a new one.
hold
keep
stick
preserve
Why is Great Customer Service Important?
All of them
You experience less grief from the costumer
The customer is happy.
Stress levels are down.
In order to properly deal with angry customers, you will need to be able to
have strong customer service skills
walk out because you don't want to get into a fight with th
ignore the customer
become angry and upset with them
