Should you answer your phone in front of a customer?
YES or NO
NO
10
When should you arrive for your shift?
1- one hour early
2- 5 minutes early
3- 10 minutes late
5 minutes early
10
Should you make eye contact with customers while you talk to them?
YES or NO
YES
5
If you go to the bathroom at work, what should you do next?
1- take a longer break 2- wash your hands 3- go back to working
Go back to working
10
Should you text on your phone in front of a customer?
YES or NO
NO
5
When you are talking to a customer, what should you do?
1- smile 2- roll your eyes 3- bite your nails
smile
10
Should you chew gum while you are working?
YES or NO
NO
5
If uou see a mess on the floor what should you do?
1- leave it there 2- tell someone else to clean it 3- clean it
clean it
10
When you are talking to a customer, should you spend a lot of time talking about yourself? YES or NO
NO
10
If a customer asks you a question and you don't know the answer, what should you do next? 1- walk away 2- find someone that knows 3- say, "I don't know"
find someone that knows the answer
15
Should you call your boss to let them know you are missing work?
YES or NO
YES
5
When a customer leaves, what should you say?
1- please don't come back, you smell 2- the other store has better products 3- thank you, hope you see you again!
Thank you, hope to see you again!
15
Should you call out sick from work because you want to play video games? YES or NO
NO
5
If you work at a place that serves food, should you eat the food while you are working? YES OR NO
NO
10
Would you wear dark sunglasses while you are work, if you work indoors?
YES or NO