Respect for Diversity | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 28 Public

WPR

Study Slideshow

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Find a coworker of another ethnicity who can help

Tell the customer you cannot understand him and ask him to v

Follow the established customer service policy

Send the caller to your supervisor

15

Which question could violate laws aimed at achieving equal employment opportunities?

What are your job skills?

What is your job history?

What is your religion?

What is your address?

15

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?

Wait until the customer approaches her and handle it.

Greet the customer and ask if he would like her assistance.

Ask the customer to look at the posted dress code and leave.

nform the customer of available lay- away plans.

15

Which of the following is most closely related to the "culture" of an organization?

Competitive edge

Economic advantage

Workplace procedures

Company values

15

Why is having diversity in a company culture’s staff a good idea?

It meets the quota for minority cultures.

It creates a homogenous work ethic.

. The work environment will be more ethical.

There is a broader range of talents, skills, and creativity.

15

At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?

Focus on one part of the question and answer that, then move

Restate the key question and ask if your understanding is co

Smile and answer the question as soon as possible.

. Ask for the person’s email address so you can send him/her

15

While waiting on customers, you notice an elderly woman looking at new computers. You should

wait for a coworker to help her.

. treat her as you would any other customer.

approach her and ask her in a very loud voice: Are you lost

assume she knows less about computers than the younger custo

15

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

To be fired, reassigned, or demoted.

That no harm is done to the customer.

That a coworker will step in on her behalf and serve the cus

A promotion for demonstrating integrity.

15

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

dversity

critical thinking.

integrity.

. work ethic.

15

Being considerate of other people and cultures is an example of which workplace readiness skill?

Respect for diversity

Professionalism

Critical thinking

Work ethic

15

While in the workplace, you meet a person with a disability. You should

Treat the person with dignity and respect.

ask a coworker to help the person if you have no experience.

avoid eye-contact and do not offer any assistance.

ask questions about the origin of the person's disability.

15

Which situation is an example of discrimination?

Johnson Manufacturing Company hires only men for the assembl

Craft Construction Co. employs two female carpenters

Peter Pan Playskool has a male teaching assistant on staff.

Maud M Auto Repair employs male and female auto mechanics

15

To _____ others means to try to see things from their point of view.

give orders to

criticize

empathize with

supervise

15

A ____ is an oversimplified and distorted belief of a person or a group.

compromise

tact

stereotype

conflict

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_____ in the workplace refers to unequal treatment based on disability, age, race, national origin, religion or gender.

dicrimination

diversity

affirmative action

sexual harassment

15

Which of the following is NOT a possible cause of conflict at work?

jealousy

misunderstandings

courtesy

gossip

15