Who is the head of a company?
CEO / senior management
What department takes care of the company's computers?
IT Department
The reception desk is in the ...
lobby / hall
Name three things an administrative assistand does (i.e.,: answer incoming calls, deliver messages and send e-mails)
Screen calls, distribute incoming mail, updating mailing lists, type agendas, take minutes, assist in presentations, spreadsheets.
Auricular - cable - altavoz
Receiver - cord - loudspeaker
Four things you can do with a message:
delete / retrieve / replay / rewind / fast forward / save
Should you share your username and password with anyone? And other employees?
no and no
What process do we follow with incoming mail?
Stamp the correct date / document the mail in the mail log / sort it out and distribute it
When a client is unhappy about something, they would contact...
customer complaint
If a company wants details about its accounts / movements, they would look for...
bank statements
keep dry/ this side up/ handle with care are...
special instructions
The person who produces goods is the ...
manufacturer
When you earn a lot of money, your company ...
makes profit
organisation of transport of goods
shipping arrangements
What do we do with mail which says "confidential"?
Give it in person to the person (not in the basket to distribute it with the rest)
