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Do you have the Flow?
Game Code: 1316027
English
3
Public
Call Flow
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nfoster
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What step of the call flow is it when asking a customer "Is there is anything else I can do for you?"
Recap & Show Appreciation
25
True or False: "Thank you for calling FCB. How can I help you." is how you should greet your customers.
False
20
True or False: You should ask probing questions when researching the customer's problem or issue.
True
10
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