ML Changes Quiz Review | Baamboozle - Baamboozle

9 Public

Review for the Changes Quiz in My Learning

Study Slideshow

Caller is reporting a new phone number. Case research indicates all benefits are denied. Where do you report the change?

Action tab in CCI

www.yourtexasbenefits.com

Transfer the call to SLAQ

TIERS

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Bill is calling because he lost his job. His wife has active HTW benfits and both receive SNAP. How do you proceed?

Tell caller they can report the change at www.yourtexasbenefits.com

Report the change in SSP without acknowledging the HTW EDG

Transfer to SEU

Refer caller to their local HHSC office

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What is the normal Processing Time Frame for changes?

45 calendar days

30 days

90 days

15 business days

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Which of the following is always reported in CCI?

New issuance address

Residential address change

New Vehicle

Change of Income

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Some changes require additional questions be asked and documented that are not in the YTB Self Service Portal .

True

False

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Client is reporting HH member moved out; however, contingency was called for the change portal. How do you proceed?

Record the change in the Call Record

Refer the caller to www.your texasbenefits.com to submit the change

Mail the caller a form H1019 to report their change

Open Document Center and use a contingency form to submit the change

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Where can you find the link for the Self Service Change Portal?

Cisco Finesse

CCI

State Portal

TIERS

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If the client is reporting a new residential address, you do not have to consider if housing costs need to be updated.

True

False

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Caller is reporting a temporary address change due to displacement. How should the CCR proceed?

Submit a change for the issuance address.

Submit a change for the mailing address.

Submit a change for the Residential address.

All of these changes should be submitted.

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