ML M03 Role of a CCR Review | Baamboozle - Baamboozle

6 Public

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Study Slideshow

Where are the ES Call Centers located?

Athens

San Antonio

All of the above

Edinburg

15

CCR Responsibilities include all the following except:

Provide case status

Solve customer issues

Remain courteous and professional

Make determinations for applications and renewals

15

ES Call Centers provide services in the client's preferred language by:

All of the above

utilizing third party resources through tthe Language line for interpreters

hiring bilingual CCRs

utilizing third party resources for hearing impaired callers

15

CCRs are not responsible for the security of client data. It is the client's responsibility.

True

False

15

It is prohibited to access case information for any party you are famliar with, including your own case information.

True

False

15

Sharing knowledge and resources and providing outstanding customer service are 2 ways CCRs __________?

show their knowledge of the work instruction

show off for their supervisor

support their team and the ESS project

assist medical providers and help callers

15