What is the latest a client can call the Flexible Appointment line?
None of the above
6:00 PM
4:30 PM
5:00 PM
If the case comments indicate that a "desk review" was performed on the case then no appointment will be conducted.
True
False
What status can the appointment field contain?
Appealled, Approved, Denied, Sanctioned
Flexible Appt line, Home visot, out-stationed
Canceled, No Show, Scheduled, Pending
Canceled, No Show, Scheduled, Show
Out-stationed, Home Visit, Hearing Impaired, and CBO interviews cannot be transferred to the Flexible Appointment
True
False
If a caller identifies themself as an employee of the South Texas Food Bank you should _______
Give the caller not verified script.
Refer them to the local office and instruct them to bring a picture ID.
<b>Warm transfer them to the Flexible Appointment line.</b>
Warm transfer them to the Supervisor line.
