B2_Unit 6_Lesson 5-6 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 15 Public

Lesson Review

Study Slideshow

You are a worker of customer support. One of the customers is dissatisfied with a purchase, it doesn't work. What are your actions.

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15

Create an example with the phrase "inquire a little further".

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15

a colleague or partner

an associate

15

The customer has bought waterproof clothing in your shop but it has defects. Solve this problem.

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15

Create an example with the word "mistakenly".

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15

They don't talk to him because of his __________ jokes.

offensive

15

to change the direction of something

to redirect

15

Create an example with the word "forward".

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15

Your plane is delayed and you are late for a very important meeting. Find out the reson for the delay.

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15

How to you usually handle difficult situations?

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15

Is he diplomatic in dealing with customers?

Could you tell me if he is diplometic in dealing with customers?

15

Are you disappointed about the result?

May I know whether you are disappointed about the result?

15

He is _____________(annoying/annoyed) with him for coming late.

annoyed

15

The book was ____________so she was really _______________ (bore).

boring/bored

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She was _____________ (astonish) at the level of service.

astonished

15