HRA training | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 15 Public

Review

Study Slideshow

What are the steps to find your manual list for members?

Sharepoint, HRA content, Filter out your name

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What is the name filter and assessment name for IL HRA?

HRS, health risk screener

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What is the name filter and assessment name for KY HRA?

KY, Ky Assessment

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What is the name filter and assessment name for WI?

WI, WI 19 Questions THRA

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What are the filter names and assessment names for WA HRA?

FIMC, FIMC WA health screener & BHSO, BHSO WA health screener

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Whats the difference between WA FIMC and WA BHSO?

WA FIMC is Medcaid, WA BHSO is BH services only seconday plan

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Whats the first thing you do when you pull up a members account?

Verify HIPAA

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WHat resource can you use to figure out who you can speak to on a call?

Caller verification grid

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How do you pull up an assessment?

Launch the assessment in SF from the " more " tab

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What sre 2 tabs you can use to see consent on file in SF?

HEDIS/Consents tab and Alerts/Memos/Attributes

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Where does all documentation go under?

Save case, case comments

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How do you void an assessment in CCA?

view history, highlight assessment, click void, and void again

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True or false. you use the same scripts for ALL states?

False, Kentucky has its own script

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True or false. WA has an closing add on that must be said on every call?

True

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Where can you go to find all your resources you may need?

SharePoint for HRA

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