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CSLS - Review of Session 3 "Clear and Concise In ...
Game Code: 1103124
English
10
Public
Understanding qualities of spoken communication and the HELP model for active listening
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Share CSLS - Review of Session 3 "Clear and Concise Interactions"
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What does the H stand for in the HEAR model for active listening?
Hear/Listen
10
What does the E stand for in the HEAR model for active listening?
Empathize
10
What does the A stand for in the HEAR model for active listening?
Analyze
10
What does the R stand for in the HEAR model for active listening?
Respond
10
What is the "sweet spot" for rate of spoken communication in WPM?
120-150
15
What does volume mean in spoken communication?
The softness or loudness of a speaker's voice
15
What is the main goal of active listening?
Understanding
15
Vocal variety allows us to sound ________, rather than _______.
Human, Robotic
20
Spoken cues in a conversation - such as "yes" and "okay" - are called what?
Feedback
15
Clarity in our spoken communication means what?
Articulation of sounds and pronunciation of words
15
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