All of the following are approaches to problem solving. Which one is the most often used by project manager’s?
Confrontation/problem solving
Compromise
Smoothing/accommodating
Collaborating
This person acts in a third party role to negotiate settlements between parties involved in a dispute: __________.
Mediator
This problem solving technique involves each party giving up something to reach a resolution: __________
Compromise
T/F. The collaborative technique may drive one of the parties to a lack of commitment regarding the resolution.
False. Collaborative techniques generally lead to lasting resolutions and parties being committed to the decisions made.
Motivation comes in two forms: __________ and __________.
Intrinsic and extrinsic
Describe corrective actions.
Actions taken to ensure the product aligns with the requirements of the project.
This activity helps a team function effectively: __________ __________.
Team building
This meeting is for the project team specifically. The PM will discuss project goals, how to communicate with the PM, what to expect in future meetings, and so on.
Project team kickoff meeting
T/F. Teams in the performing stage of development will not experience conflict.
False. All teams, regardless of the stage of development will experience some conflict.
Name three characteristics of effective teams: __________ __________ __________.
Good conflict resolution, creative problem solving, enhanced communication.
