Clark Training Quiz | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 15 Public

Health Insurance

Study Slideshow

Clark resources depend on Quality, Diversity, Commitment & dedication or all of the above?

all of the above

15

A customer is an outsider to our business, they are not a definite part of it. true or False.

False, a customer is not an outsider to our business, they are a definite part of it.

15

what words do open ended questions start with

How, Why, When,Where, What Who Which

20

what might a closed question start with?

Do, Is, Can, Could, Will, Shall, Should

25

What does FCR stand For:

First Call Resolution

15

what are some types of Inbound Support?

General Member Questions Provider Look ups Care Connections PCP Changes Claims Inquires Prior Authorizations Medication Coverage

10

What is an Occurrence?

An occurrence is a point value received for an unscheduled absence, tardy or Early Departure

10

what does PHI stand for

Protected Health Information

10

A members telephone number is a non public element

False

10

what is Paraphrasing?

Responding using important words or phrases to reflect understanding and empathy.

10

Your Attitude consists of what 2 components

Internal and External

10

what are soft skills?

social skills that people have and how we interact with eachother

25

can you retaliate against? a whistle blower

no

5

What is Abuse?

Payment for items or services that were not entitled to you.

15

what are civil penalties for violating HIPAA

Up to $1.5 million per year per violation

15