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Archwell CAs - Customer Service Standards
Game Code: 1061118
English
10
Public
Test your understanding of Freedom's Customer Service Standards for Call Center!
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Address the customer by using Mr./Mrs./Ms./Miss before their last name.
Professionalism
15
Respond to emails and phone calls within three hours.
Responsiveness
15
Designate a "delegate" in Outlook before heading out on vacation.
Responsiveness
15
"Thank you for calling Freedom Mortgage. This is (your first and last name), how may I help you?"
Professionalism
15
Do things right/accurately the first time.
Quality
15
Turn a problem into an opportunity.
Taking Ownership
15
Know your programs, policies, programs and procedures!
Quality
15
YOU are responsible - without passing blame on to colleagues.
Taking Ownership
15
Your customer is NEVER an interruption!
Relationship Building
15
Help your teammates when they need it.
Relationship Building
15
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