Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Loading
15
×
What are the most important elements of the Selling & Securing section of the QA guide?
Asking Probing Questions, Assuming the Sale & Overcoming Objections
Oops!
Check
Okay!
Check
15
×
Do you have to read the limitations & liability after EVERY sale?
No! Only after DTC sales
Oops!
Check
Okay!
Check
15
×
True/False - As a consumer sales agent you are allowed to process cancellations?
False
Oops!
Check
Okay!
Check
15
×
Can a customer swap from HSA to AHS at renewal?
No
Oops!
Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 15 points!
Oops!
15
×
If an option is added to a contract, does it have to be paid in full or will the invoice be adjusted?
Paid in full
Oops!
Check
Okay!
Check
15
×
Fill in the blank: Agents are expected to earn a ________ from QA on the scored calls.
80%
Oops!
Check
Okay!
Check
15
×
Why is it important to acknowledge with empathy?
It's crucial to start by acknowledging a customer's concerns before trying to overcome. Otherwise, we could sound dismissive or argumentative.
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
magnet
Take 15 points!
Okay!
×
gift
Win 15 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
Can a customer whose contract was previously cancelled, reinstate coverage?
No - They would have to start a new DTC contract
Oops!
Check
Okay!
Check
15
×
Fill in the blank: A _______ renewal is when a customer funds/promises a renewal before their expiration date.
Future
Oops!
Check
Okay!
Check
15
×
Fill in the blank: Understanding a customers _________ needs sets you up to build value as it relates to the customer.
Specific
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Can you renew an invalid evergreen customer?
Yes
Oops!
Check
Okay!
Check
15
×
Is the following a probing question: "Is your home a single-family residence under 5,000 sq. ft."
No - This would be a qualifying question
Oops!
Check
Okay!
Check
×
baam
Lose 10 points!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies