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Score
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15
×
Members will receive their contract ___________ days from the effective date
7-10 business days
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15
×
True/False - Agents can update payment methods to renew invalid evergreen contracts
True - These count as sales!
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15
×
What does the account status "pending" mean?
They are within their 30 day grace period
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15
×
Can an optional item be removed from a contract once it has been serviced it the customer is within the 60 day window?
No
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15
×
How many points does QA assign for promoting the electronics plan?
6
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15
×
Does a customer experience a lapse in coverage if renewing 15 days post expiration?
No
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15
×
How far in advance can you renew a customer?
6 months
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15
×
Fill in the blank: The renewal discount, or concession, amount is found in the _________ field.
Campaign
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15
×
What happens if a payment interruption occurs after the Evergreen contract is created?
The system will cancel the renewal
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15
×
What are the 4 steps to the overcoming objections formula?
1) Acknowledge w/ Empathy 2) Probe 3) Educate by Building Value 4) Close the Sale
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15
×
How many payments are due (if paying monthly) if the customer decides to renew 35 days post expiration?
2
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15
×
Can you renew a customer whose contract expired 90 days ago?
No
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×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
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fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Evergreen customers automatically renew when?
60 days prior to the expiration
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Okay!
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×
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