Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
Loading
15
×
"Customers will spend up to 10% more for the same product with better service" TRUE OR FALSE
TRUE
Oops!
Check
Okay!
Check
15
×
"If the customer is satisfied, there is an 100% chance that he will return" TRUE OR FALSE
FALSE
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
"Bad service means that the customer has a 19% chance of not returning" TRUE OR FALSE
FALSE
Oops!
Check
Okay!
Check
15
×
"The client does not need us to provide information about a service or product correctly" TRUE OR FALSE
False
Oops!
Check
Okay!
Check
15
×
Mention 1 of the needs of a client
Friendliness/Empathy/Fairness/control or Information
Oops!
Check
Okay!
Check
15
×
What is the difference between a good and bad customer service?
Explain with your own words
Oops!
Check
Okay!
Check
15
×
What is the meaning of a real Customer Service?
Explain with your own words
Oops!
Check
Okay!
Check
15
×
Is it right or wrong if we use, I don't know or also "itยดs not my department" when talking to a customer?
Wrong
Oops!
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 15 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies