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15
×
When taking a phone message, what four parts are included?
Name and company of the caller, date and time, phone number of the caller, the message
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eraser
Reset score!
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gift
Win 25 points!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
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15
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Saying “hafta” rather than “have to” is an example of...
poor enunciation
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15
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Information in digital form
is in an electronic format
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15
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Lack of motivation or interest on the part of the receiver is a type of what?
internal communication barrier
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15
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What are examples of confidential information?
patient health records, employee salaries, computer passwords, social security number, etc.
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15
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What is another employee who works for your company and buys goods/services?
An internal customer
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seesaw
Swap points!
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gift
Win 20 points!
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rocket
Go to first place!
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baam
Lose 25 points!
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15
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What are the four goals of communication?
to obtain or share information, to build goodwill, to persuade, to build relationships and self-esteem
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15
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What are the four roles of nonverbal communication?
Reinforce, Contradict, Substitute, or Regulate a message
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boom
Lose 50 points!
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star
Double points!
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shark
Other team loses 25 points!
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baam
Lose 15 points!
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15
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To show fairness and sensitivity toward others at work, you should...
treat everyone with respect, be adaptable, listen actively, etc.
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15
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To deal ethically with clients or customers, you should...
be honest about the products or services your company offers
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15
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Sending and interpreting messages related to products, services, or activities of a company or an organization is
business communication
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×
boom
Lose 50 points!
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shark
Other team loses 20 points!
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rocket
Go to first place!
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banana
Go to last place!
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15
×
This part of the conversation is when the sender and receiver may briefly restate what has been discussed in the conversation.
summary
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