Team 1
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Team 2
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Teams
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Score
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15
×
From this screen, how do we back out and re-enter CBOK?
Click the toggle from Query Mode 'On' to 'Off'
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Check
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Check
15
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What does QBOK stand for?
Query Booking
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trap
No points!
Oops!
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fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 5 points!
Oops!
×
heart
Other team wins 15 points!
Oops!
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gift
Win 25 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
To cancel a booking and refund the fare amount, what do we enter in the Cancel Code field in CBOK?
'R' for refund total
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15
×
With whom do our guests file a claim if they are cancelling their booking and they have PVP?
AON Affinity
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15
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In general, what is QBOK used for?
To view the impact a change will have on a booking before actually making the change
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15
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What does the cancellation code 'R' mean?
Refund due - When a guest wants to cancel without rebooking, we typically use R to issue a refund.
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eraser
Reset score!
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rocket
Go to first place!
Okay!
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gift
Win 20 points!
Okay!
×
thief
Give points!
5
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15
20
25
15
×
We should indicate that we have offered to rebook in the history notes. True or False?
True
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seesaw
Swap points!
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seesaw
Swap points!
Okay!
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gift
Win 20 points!
Okay!
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banana
Go to last place!
Oops!
15
×
From which mode do we view the cancellation fees prior to cancelling the booking?
QBOK or query mode
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15
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We do NOT need to offer to rebook for which cancellation reasons?
Medical, death, and job loss
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15
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Where can we find the contact information for AON Affinity?
Princess Answers
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15
×
We cancel the booking in QBOK. True or False?
False - We cancel the booking in CBOK.
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15
×
QBOK can also be used for comparing promotional prices. True or False?
True
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×
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