We can change cabin categories for a guest that has booked their cruise through Princess. True or False?
True
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Check
Okay!
Check
15
What does CBOK stand for and how do we use it?
Change Booking - We use it to change information on a booking we have created.
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Okay!
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15
What is PVP?
Princess Vacation Protection
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Okay!
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15
Mrs. Cooper knows either her son or husband will be traveling with her, but she isn't sure which. They both have the last name of Cooper. What name do we enter in Polar?
TBD Cooper
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Okay!
Check
15
We do not need to ask the guest if they would like a complimentary upgrade in the booking recap. True or False?
False
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Okay!
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15
Where do we enter our notes for the booking?
Booking History (or Booking History Memos)
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15
We need to capture the Authorization Code when we collect a credit card payment. True or False?
False - We NEVER capture the Authorization Code, even if the guest shares it with us.
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Okay!
Check
seesaw
Swap points!
Oops!
star
Double points!
Okay!
shark
Other team loses 20 points!
Okay!
lifesaver
Give 15 points!
Oops!
15
What do we call guests that do not want to book because they are looking around for the best price, timeframe, etc.?
Window shoppers
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Okay!
Check
lifesaver
Give 25 points!
Oops!
magnet
Take 20 points!
Okay!
gift
Win 25 points!
Okay!
banana
Go to last place!
Oops!
15
We can discuss the price of the cruise fare with a guest that has booked through a travel agent. True or False?
False
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Okay!
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15
If the guest does not have a middle name on their travel documents, what do we enter in the middle name field in Polar?
NMN (No Middle Name)
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Okay!
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15
When does PVP go into effect?
When it is paid in full
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Okay!
Check
eraser
Reset score!
Oops!
shark
Other team loses 20 points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
15
A new guest has asked for a quote and has not booked. How do we capture the guest's interest?
We select the 'Guest Interest' button in the guest's dashboard once we have verified their contact information.