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Name
Score
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15
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What type of security panel does this customer have?
Command Panel - The Quick Connect is out of service
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15
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In Chudly, what does tenure mean?
How long the person has been an ADT customer
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15
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If a customer is billed by Informix, where will you have to look for the service level in MMB?
System Configuration - Informix billed customers do not have a Contracts section or Job History in MMB
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×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
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banana
Go to last place!
Oops!
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gold
Win 50 points!
Okay!
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fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
Agents can only find System Configuration in Chudly. True or False?
False - System Configuration can only be found in MMB
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15
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What type of system does this customer have?
Safewatch Pro 3000
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15
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Agents can access Job History in Chudly. True or False?
False - This can only be found in MMB
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15
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What does it mean if there is no information listed in the contracts area in Chudly?
The customer's contract is no longer active
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15
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Where should you search first for a customer's service level in MMB?
Contracts section
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15
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Where should you look for a customer's service level in Chudly?
Billing < Recurring Fees
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15
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Agents can find a customer's PIC in Chudly as well as MMB. True or False?
True
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15
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Where can an agent look in Chudly to find the customer's currently monthly rate?
RMR
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seesaw
Swap points!
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magnet
Take 5 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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lifesaver
Give 25 points!
Oops!
15
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What is this customer's current service level?
Pulse Complete - the image says Pulse Video but remember that according to the new levels, that means Complete
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×
eraser
Reset score!
Oops!
×
magnet
Take 15 points!
Okay!
×
gift
Win 10 points!
Okay!
×
banana
Go to last place!
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×
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