If a customer says something rude to you, should you argue back? YES or NO
NO
Oops!
Check
Okay!
Check
10
Should you clock out during your lunch break? YES or NO
YES
Oops!
Check
Okay!
Check
15
If a customer asks you a question and you don't know the answer, what should you do next? 1- walk away 2- find someone that knows 3- say, "I don't know"
find someone that knows the answer
Oops!
Check
Okay!
Check
10
Should you answer your phone in front of a customer? YES or NO
NO
Oops!
Check
Okay!
Check
15
Can I wear this to work?
NO
Oops!
Check
Okay!
Check
15
When a customer leaves, what should you say?
1- please don't come back, you smell 2- the other store has better products 3- thank you, hope you see you again!
Thank you, hope to see you again!
Oops!
Check
Okay!
Check
5
Should you make eye contact with customers while you talk to them?
YES or NO
YES
Oops!
Check
Okay!
Check
5
Should you chew gum while you are working?YES or NO
NO
Oops!
Check
Okay!
Check
5
If you have a fever should you go into work? YES or NO
NO
Oops!
Check
Okay!
Check
heart
Other team wins 10 points!
Oops!
seesaw
Swap points!
Okay!
shark
Other team loses 15 points!
Okay!
baam
Lose 20 points!
Oops!
15
Can I wear this to work?
NO
Oops!
Check
Okay!
Check
5
Should you call out sick from work because you want to play video games? YES or NO
NO
Oops!
Check
Okay!
Check
seesaw
Swap points!
Oops!
gift
Win 25 points!
Okay!
fairy
Take points!
5
10
15
20
25
thief
Give points!
5
10
15
20
25
baam
Lose 20 points!
Oops!
seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 15 points!
Oops!
10
When you are talking to a customer, should you spend a lot of time talking about yourself? YES or NO