You owe it to your customers to make sure they understand these options ________ they are needed. Fill in the blank.
BEFORE
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15
How can we tell if an account is One Guide?
There is a One Guide indicator in OneView
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20
How we proactively help the customer save money and stay healthy?
Open
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20
___________ is the clinical knowledge base
Renaissance
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25
Your customer states they have been having trouble sleeping at night and feel tired during the day. How do you engage your customer about our Health Coaches?
Open
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15
What are key elements of a successful One Guide call
Welcome the customer
myCigna Registration
Educating on myCigna communication preferences
Proactive education
Network steerage
Promote One Guide
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20
As a Personal Guide, you are the ________ of Cigna to our customers and will be empowered to take your role to the next level.
Voice
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15
What are the customer top 3 surprises
âĒIn Network vs Out of Network Providers
âĒCo-pays and deductibles
âĒPharmacy Benefits
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20
In your own words, explain what One Guide is
Open
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20
Name THREE ways your role as a Personal Guide is changing