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Team 2
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Teams
Name
Score
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15
×
Companies should ................ on customer experience to improve their quality of service (ask customer what they think about a company)
get feedback
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Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Do you often have a query or report a problem to a company? What are they about?
Oops!
Check
Okay!
Check
15
×
Name 3 channels customers can use to communicate with your company
online chat, face-to-face, email, social media, etc.
Oops!
Check
Okay!
Check
15
×
to inform a company that something is wrong
report a problem/issue
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
gold
Win 50 points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
eraser
Reset score!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Have you ............ a solution to the client? (suggest an answer to a problem)
offered
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Okay!
Check
15
×
Customers these day can have a .............. easier about a product or an order (ask for more information about something that isn't clear)
query
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Check
Okay!
Check
15
×
Do you often get feedback from your customers?
Oops!
Check
Okay!
Check
15
×
The prize for success is ............... (the idea that customers always choose a particular company's products)
customer loyalty
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15
×
A department that often answers customers' questions
Customer Support
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Okay!
Check
15
×
A customer can send an email to a company to make a .............. about the product. (you're not happy about a service/product)
complaint
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Check
Okay!
Check
×
heart
Other team wins 10 points!
Oops!
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
Customers today do not want to wait for a long time, so company have to improve their ......... (the time it takes to answer a customer)
response times
Oops!
Check
Okay!
Check
15
×
I tried to ............ the issue to the Customer Support (give detailed information of a problem(
explain
Oops!
Check
Okay!
Check
×
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