What should you say if you canโt hear someone well on the phone? A: Say โSorry, I canโt hear you very well.โ or B: โCould you speak more softly, please?โ
A: Say โSorry, I canโt hear you very well.โ
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Okay!
Check
banana
Go to last place!
Oops!
fairy
Take points!
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fairy
Take points!
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10
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25
banana
Go to last place!
Oops!
15
How do you ask someone to repeat something they said? A: โCould you say that again, please?โ or B: โCan you talk faster, please?โ
A: โCould you say that again, please?โ
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15
If you dial the wrong number, what should you say? A: โOh, sorry to bother you. Goodbye.โ or B: โOh, is Richard Clooney there?โ
A: โOh, sorry to bother you. Goodbye.โ
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Okay!
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heart
Other team wins 25 points!
Oops!
magnet
Take 5 points!
Okay!
fairy
Take points!
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banana
Go to last place!
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15
When arranging a meeting at the Washington Conference Centre, what detail is most important? A: "I want to have a meeting with you tomorrow at 9 a.m." or B: "I want to have a meeting with you next month."
A: "I want to have a meeting with you tomorrow at 9 a.m."
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15
How can you offer assistance when answering a call at your office? A: โYes, it is. Please hold.โ or B: โYes, it is. How can I assist you?โ
B: โYes, it is. How can I assist you?โ
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15
What's a polite way to ask for someone's mobile number? A: โCould I have your mobile number please?โ or B: โWhatโs your email address?โ
A: โCould I have your mobile number please?โ
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15
If someone asks for Richard Clooney and it's the wrong number, what do you say? A: "Richard Clooney? Just a moment please." or B: "Richard Clooney? I think you have the wrong number."
B: "Richard Clooney? I think you have the wrong number."
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15
What's a friendly way to greet a friend named Tom on the phone? A: "Tom! What do you want?" or B: "Hi Tom, how are you?"
B: "Hi Tom, how are you?"
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15
What should you do if Ana Solano is not in the office? A: โAna Solano is busy right now. Call later.โ or B: โAna Solano is not in the office at the moment. Can I help you?โ
B: โAna Solano is not in the office at the moment. Can I help you?โ
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15
What do you say if you need someone to email you some important documents? A: "Can you hand me the documents tomorrow?" or B: "Could you please email me the documents?"
B: "Could you please email me the documents?"
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baam
Lose 25 points!
Oops!
shark
Other team loses 25 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
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15
When confirming an email address over the phone, what should you ask? A: "Can you write down your email address?" or B: "Can you spell your email address for me, please?"
B: "Can you spell your email address for me, please?"
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15
How do you introduce yourself to someone on the phone? A: "Hello, this [Other Person's Name] speaking." or B: "Hello, this is [Your Name] speaking."
B: "Hello, this is [Your Name] speaking."
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15
If someone wants to test new equipment on April 17th, how do they say it? A: "I want to test the new equipment on the 17th." or B: "I want to test the new equipment in May."
A: "I want to test the new equipment on the 17th."