When confirming an email address over the phone, what should you ask? A: "Can you write down your email address?" or B: "Can you spell your email address for me, please?"
B: "Can you spell your email address for me, please?"
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lifesaver
Give 10 points!
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star
Double points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 5 points!
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15
What's a friendly way to greet a friend named Tom on the phone? A: "Tom! What do you want?" or B: "Hi Tom, how are you?"
B: "Hi Tom, how are you?"
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15
What should you say if you canโt hear someone well on the phone? A: Say โSorry, I canโt hear you very well.โ or B: โCould you speak more softly, please?โ
A: Say โSorry, I canโt hear you very well.โ
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15
If someone's name is unclear on the phone, how do you confirm it? A: โCan you spell your name for me, please?โ or B: โCan you guess my name?โ
A: โCan you spell your name for me, please?โ
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15
How do you confirm an appointment at the Washington Conference Centre? A: โIโd like to meet with you tomorrow at the Washington Conference Centre at 9 a.m.โ or B: โLetโs meet next week at your office.โ
A: โIโd like to meet with you tomorrow at the Washington Conference Centre at 9 a.m.โ
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trap
No points!
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gift
Win 25 points!
Okay!
gift
Win 5 points!
Okay!
banana
Go to last place!
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15
How do you politely ask if Richard Clooney is available? A: โHello, may I speak to Richard Clooney, please?โ or B: โHello, is Richard Clooney there?โ
A: โHello, may I speak to Richard Clooney, please?โ
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15
What's a polite way to ask for someone's mobile number? A: โCould I have your mobile number please?โ or B: โWhatโs your email address?โ
A: โCould I have your mobile number please?โ
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banana
Go to last place!
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rocket
Go to first place!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 20 points!
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15
What do you say if you need someone to email you some important documents? A: "Can you hand me the documents tomorrow?" or B: "Could you please email me the documents?"
B: "Could you please email me the documents?"
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eraser
Reset score!
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gift
Win 25 points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 20 points!
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15
If someone asks for Richard Clooney and it's the wrong number, what do you say? A: "Richard Clooney? Just a moment please." or B: "Richard Clooney? I think you have the wrong number."
B: "Richard Clooney? I think you have the wrong number."
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15
What should you do if Ana Solano is not in the office? A: โAna Solano is busy right now. Call later.โ or B: โAna Solano is not in the office at the moment. Can I help you?โ
B: โAna Solano is not in the office at the moment. Can I help you?โ
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15
How do you introduce yourself to someone on the phone? A: "Hello, this [Other Person's Name] speaking." or B: "Hello, this is [Your Name] speaking."
B: "Hello, this is [Your Name] speaking."
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15
How can you offer assistance when answering a call at your office? A: โYes, it is. Please hold.โ or B: โYes, it is. How can I assist you?โ