What does the customer complete and submit to correct an incorrect name or TIN/SSN (1st B-Notice)?
W-9 form
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15
Which system is used to add, remove, or change a beneficiary?
Sales Management
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15
If a customer needs a new W-9, where can they download the form?
From cit.com
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15
Which system is primarily used to complete Account Maintenance?
Insight (although Sales Management is used to add, remove, and change beneficiaries)
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15
Elevated Authentication is required when a third party wants to verify a CIT Official Check. True or False?
False - No verification is necessary with third-party callers.
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15
Customers must pass the _________ Authentication to remove an ACH stop payment.
Elevated
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15
Name the easiest way a customer can prevent a dormant account.
Logging into their online banking.
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15
What 3 ways can the customer return a completed W-9?
By mail, fax, or online (uploaded to their Document Center in their online bank account)
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monster
Reset all scores!
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shark
Other team loses 25 points!
Okay!
gift
Win 25 points!
Okay!
lifesaver
Give 15 points!
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15
What is a good question to ask when a customer needs help completing their W-9 due to IRS discrepancies?
Does the name on your account match the name on your Social Security card?
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seesaw
Swap points!
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seesaw
Swap points!
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gift
Win 25 points!
Okay!
lifesaver
Give 25 points!
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15
What do we send customers when the IRS identifies a discrepancy in their name, SSN, or EIN on their 1099INT from the previous year?
B-Notice letter
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15
A customerโs account becomes dormant when there is no activity on it for ____ months.
24
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15
Which type of verification is required when we add an ACH stop payment for a customer?
Standard Authentication
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15
When a customer's middle name or initial is incorrect or misspelled on their account (per IRS discrepancy), they must submit a letter of _______, two forms of government ID, and a W-9.