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15
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The customer is locked out of their bank account when they enter their VRU PIN incorrectly 3 times. True or False?
False - The customer is locked out from using the VRU and will require a VRU PIN reset. This doesn't mean they are locked out of their bank account.
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15
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A customerโs account becomes dormant when there is no activity on it for ____ months.
24
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15
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Elevated Authentication is required when a third party wants to verify a CIT Official Check. True or False?
False - No verification is necessary with third-party callers.
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15
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What 3 ways can the customer return a completed W-9?
By mail, fax, or online (uploaded to their Document Center in their online bank account)
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15
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Which system is used to add, remove, or change a beneficiary?
Sales Management
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lifesaver
Give 15 points!
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seesaw
Swap points!
Okay!
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gift
Win 15 points!
Okay!
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lifesaver
Give 5 points!
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15
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Customers must pass the _________ Authentication to remove an ACH stop payment.
Elevated
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monster
Reset all scores!
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gold
Win 50 points!
Okay!
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fairy
Take points!
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25
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thief
Give points!
5
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25
15
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What do we send customers when the IRS identifies a discrepancy in their name, SSN, or EIN on their 1099INT from the previous year?
B-Notice letter
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15
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If a customer needs a new W-9, where can they download the form?
From cit.com
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15
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Which type of verification is required when we add an ACH stop payment for a customer?
Standard Authentication
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15
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Name the easiest way a customer can prevent a dormant account.
Logging into their online banking.
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heart
Other team wins 20 points!
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star
Double points!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 20 points!
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15
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What does the customer complete and submit to correct an incorrect name or TIN/SSN (1st B-Notice)?
W-9 form
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15
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What is a good question to ask when a customer needs help completing their W-9 due to IRS discrepancies?
Does the name on your account match the name on your Social Security card?
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15
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CIT does not offer Living Trusts. True or False?
False - CIT does offer formal (revocable) Trusts.
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