Complete the phrase: It's important to ________ empathy in the workplace.
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20
You're in a team meeting. 2 members start to argue heatedly over the direction of a project. Your manager decides to sit down with both of them to resolve things. What is the process known as?
conflict resolution
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15
What is a synonym for "encourage the development of"?
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5
Complete the phrase: "It's not that easy to _____ customer frustration."
defuse
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10
What is the meaning of "perks"?
Benefits provided to employees in addition to their regular salary or wages. These may include a company car, a work phone, etc.
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15
What is the meaning of "customer defection"?
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15
What is another way to say: "connect with clients"
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seesaw
Swap points!
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seesaw
Swap points!
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gift
Win 25 points!
Okay!
thief
Give points!
5
10
15
20
25
15
What is the meaning of "job shadowing"?
Job shadowing is an educational activity where an individual learns about a particular job by observing a professional in that field during their daily work rou
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15
Complete the phrase: One of the ways we are trained to deal with customer emotional _____ is by listening actively.
outbursts
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thief
Give points!
5
10
15
20
25
gift
Win 5 points!
Okay!
gift
Win 15 points!
Okay!
lifesaver
Give 25 points!
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15
What phrase means: passing information from person to person through oral communication?
Word of mouth
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trap
No points!
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fairy
Take points!
5
10
15
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25
shark
Other team loses 10 points!
Okay!
baam
Lose 20 points!
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10
Correct the mistake: My day-a-day tasks involve customer outreach.
day-to-day
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10
Correct the mistake: "It's all about building customer loyals."
Correct the mistake: "It's all about building customer loyality."
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20
What phrasal verb means: to visit someone or some place informally, often without a prior appointment?