Complete the phrase: One of the ways we are trained to deal with customer emotional _____ is by listening actively.
outbursts
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15
What phrase means: passing information from person to person through oral communication?
Word of mouth
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5
Complete the phrase: "It's not that easy to _____ customer frustration."
defuse
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15
Complete the phrase: It's important to ________ empathy in the workplace.
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15
What is another way to say: "connect with clients"
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trap
No points!
Oops!
shark
Other team loses 25 points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 20 points!
Oops!
20
What phrasal verb means: to visit someone or some place informally, often without a prior appointment?
to drop by
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25
What is a grievance?
A formalised process within organisations for raising serious issues.
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trap
No points!
Oops!
seesaw
Swap points!
Okay!
shark
Other team loses 25 points!
Okay!
banana
Go to last place!
Oops!
heart
Other team wins 20 points!
Oops!
shark
Other team loses 20 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
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25
20
A company experiences a decrease in social media engagement but an increase in social ad spend. To understand the cause, they analyse their social media metrics and costs in detail. How is the information presented?
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15
What is the meaning of "job shadowing"?
Job shadowing is an educational activity where an individual learns about a particular job by observing a professional in that field during their daily work rou
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10
Correct the mistake: "It's all about building customer loyals."
Correct the mistake: "It's all about building customer loyality."
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15
What is a synonym for "encourage the development of"?