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15
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Who is responsible for all case actions related to Title Review, Signature Review, credit and online validation.
Dealer Support
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Check
Okay!
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5
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What is Contract Underwriting Case?
A CU case is a parent case automatically created under the system page once the customer signs the agreement.
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Check
Okay!
Check
5
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What case involves a single action or activity for resolving a Parent Case.
Related Case/Case Action
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×
baam
Lose 20 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
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shark
Other team loses 25 points!
Okay!
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banana
Go to last place!
Oops!
15
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What is a Milestone?
This tracks/dictates the time sales representatives/customers must complete project blocks and move to the NTP stage.
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10
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What is the purpose of the Contract Underwriting case?
It tracks all the required tasks for a system to move to NTP and out of the Contract stage.
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25
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When creating a Contract Underwriting Case, what is the type and subtype used from the picklist?
Type: General Customer Service Sub-type: Contract Underwriting
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Check
10
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Who is responsible for completing the Validation Call and obtaining Recurring Payment.
Teir 1
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lifesaver
Give 25 points!
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fairy
Take points!
5
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25
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fairy
Take points!
5
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25
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thief
Give points!
5
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25
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trap
No points!
Oops!
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gold
Win 50 points!
Okay!
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fairy
Take points!
5
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25
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banana
Go to last place!
Oops!
10
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The Contract Underwriting Case is found on ______ page.
System
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heart
Other team wins 20 points!
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star
Double points!
Okay!
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fairy
Take points!
5
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15
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25
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lifesaver
Give 20 points!
Oops!
25
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Can a Manual Case Action can be created in an open or closed case?
No, only in an open case.
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5
×
Define Parent Case.
Case that encompass all the actions and notes involving an issue.
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Okay!
Check
×
Restart
Review
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