What are the eligibility criteria's that a dealer needs to ensure a customer meets?
1. Minimum credit score (630) 2. Property must be residential 3. Customer must own the property
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10
Whose responsibility is it to educate a customer, design a system, create an agreement, obtain required permits, order equipment and install systems?
Dealer
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20
List the different Project Stages.
Contract, NTP, Substantial and Final Stage
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25
List the 5 concepts that are to be included within a proposal agreement made by a dealer.
Product type, Kwh/Monthly payment amount, Production amount, down payment amount and optional product features (escalator)
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20
Who all are involved in the customer Lifecycle Process?
Customer, Dealer, Sunnova and Utility,
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10
How long does it take for a system to be installed?
4-6 months from the contract signature to in-service date
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15
Define a LEAD.
A lead is a potential customer.
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20
Dealers are able to run a Leads credit with a just a verbal authorization.
No, dealers need to email customers a Credit authorization Form and attain an electronic signature.
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10
Whose responsibility is it to support reviews for property qualifications, process cancellations and receives and responds to partner calls and emails?
Dealer Support
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25
List the 3 functions related to LEADS.
Lead Person, Lead System and Lead Quote
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10
Whose responsibility is it to complete Validation calls, receive and respond to emails with questions and requests, etc.
Teir 1 agents
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seesaw
Swap points!
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magnet
Take 25 points!
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gift
Win 20 points!
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lifesaver
Give 20 points!
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5
What does SLA stand for?
Service level agreement
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10
What is the cancellation timeframe for a customer to cancel their system at no cost to them?
Generally is 7 business days after the contract signature date.