For customers that request Change payment date and a case is created, how long after the case was closed successfully should the customer expect the payment date to reflect?
1-2 Billing cycles
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25
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15
What is the charge fee for SNH customers that enroll to paper bill?
$1.00 it will be included in the customer's monthly bill.
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15
What does it mean if the customer collection status is past due?
The customer has unpaid invoices.
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15
Where can a customer self-serve to save autopay, or submit payments?
Customer portal
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15
How to save the customer's recurring payment?
Billing contact- ACH payment methods- select the type of Account
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15
In what page can we see the Billing details of the customer?
System page
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15
How to know if the customer has requested a payment extension before?
By checking: Billing Overrides or checking any open or closed Payment extension cases.
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15
The invoice will be sent to the customer______ before the payment date.
3 Business days
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15
What does it mean when a customer's collection status (Billing) is current?
The customer has paid all invoices. No past due days.
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15
What is the fee for product change? Does SNH has this option?
$250.00, SNH cannot have a product change.
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15
Where in the system page can we see the breakdown of the customer's invoices?
Service Periods
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20
For payment extensions, for how many days can a customer extend their payment date? Can this be done multiple times throughout the contract term?
The payment extension can be extended for up to 10 days and this is a one time courtesy.