CPC, HUB, Damage assessment Cases, Billing Dispute, Refund credit request, Transfer case, Contract Underwriting case
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thief
Give points!
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shark
Other team loses 10 points!
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gift
Win 15 points!
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banana
Go to last place!
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15
Provide one reason when to escalate a case:
1. Social media- Customers states that they will plan to contact any media outlet such as local newspaper or news sources. Or contact any Sunnova executive such
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15
What is a manual case action?
Manual Case Actions are considered the โnext stepsโ to complete and resolve the case
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15
What does ECM stands for?
Enterprise Case Management
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boom
Lose 50 points!
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fairy
Take points!
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shark
Other team loses 20 points!
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banana
Go to last place!
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15
What is a parent case?
A parent case is a record of all actions and notes taken in relation to a specific issue.
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15
What is a Case Action/ Child case?
A case action is only one action or activity that is required to resolve a parent case: Can be referred as tasked managed by different departments.