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Team 2
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Teams
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Score
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trap
No points!
Oops!
×
star
Double points!
Okay!
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rocket
Go to first place!
Okay!
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lifesaver
Give 25 points!
Oops!
10
×
which of the following would be the LEAST appropriate response to a client who starts gossiping?
start talking about the styling your doing
change the subject
quietly join in the gossip
give a quick tip for treatment and home care
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10
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Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
avoid gossip
remain neutral
treat everyone with respect
be willing to share their private life
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10
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What should you NOT do at tge end of your employee evaluation?
than your manager for the feedback
keep your self evaluation to yourself
thank your manager for the guidence
thank your manager for taking the time to do the evaluation
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10
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When you ____, you trust your judgment, uphold your values, and stick to what you believe is right.
believe in yourself
talk less listen more
take your temperature
are attentive
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15
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What is reflective listening?
listening to a client then repeating in your own words
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5
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if clients are more than _____ late, they should be asked to reschedule.
15 min
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15
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What is the FIRST step in the 10 step consultation method?
review the intake form
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15
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Which of the following is NOT true of the service record card?
it is updated with each client visit
its completed by the beauty pro performing the service
Its intended for the clients use
its the clients progress record of services received
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15
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Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
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eraser
Reset score!
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fairy
Take points!
5
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25
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fairy
Take points!
5
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25
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thief
Give points!
5
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20
25
15
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Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
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10
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which of the following should you NOT do at your employee evaluation?
ask when you might be considered for a promotion
approach your manager cautiously and shyly
ask when you can take more services
ask when your pay scale might be increased
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thief
Give points!
5
10
15
20
25
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shark
Other team loses 25 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
Oops!
5
×
Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
good communication skills lead to more conflict
expressing ideas helps to advance your career
they foster a positive team enviroment
it can help beauty pros improve retail sales
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15
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______ is the first step in making meaningful on the job communication a reality
behaving in a professional manner
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