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10
×
What should you NOT do at tge end of your employee evaluation?
keep your self evaluation to yourself
thank your manager for taking the time to do the evaluation
than your manager for the feedback
thank your manager for the guidence
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15
×
Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
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5
×
if clients are more than _____ late, they should be asked to reschedule.
15 min
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10
×
which of the following should you NOT do at your employee evaluation?
ask when you might be considered for a promotion
approach your manager cautiously and shyly
ask when your pay scale might be increased
ask when you can take more services
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10
×
When you ____, you trust your judgment, uphold your values, and stick to what you believe is right.
talk less listen more
take your temperature
believe in yourself
are attentive
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×
eraser
Reset score!
Oops!
×
magnet
Take 15 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
banana
Go to last place!
Oops!
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trap
No points!
Oops!
×
shark
Other team loses 25 points!
Okay!
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rocket
Go to first place!
Okay!
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banana
Go to last place!
Oops!
15
×
Which of the following is NOT true of the service record card?
its the clients progress record of services received
its completed by the beauty pro performing the service
it is updated with each client visit
Its intended for the clients use
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thief
Give points!
5
10
15
20
25
×
gold
Win 50 points!
Okay!
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gift
Win 10 points!
Okay!
×
baam
Lose 20 points!
Oops!
10
×
which of the following would be the LEAST appropriate response to a client who starts gossiping?
start talking about the styling your doing
give a quick tip for treatment and home care
change the subject
quietly join in the gossip
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15
×
when should you try to upsell services?
when working with a new client you are not familiar with
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15
×
Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
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15
×
What is the FIRST step in the 10 step consultation method?
review the intake form
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15
×
What is reflective listening?
listening to a client then repeating in your own words
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5
×
Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
it can help beauty pros improve retail sales
they foster a positive team enviroment
good communication skills lead to more conflict
expressing ideas helps to advance your career
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10
×
Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
be willing to share their private life
avoid gossip
remain neutral
treat everyone with respect
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