Team 1
0
Team 2
0
Teams
Name
Score
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9
10
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Loading
×
monster
Reset all scores!
Oops!
×
magnet
Take 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
gift
Win 10 points!
Okay!
×
gift
Win 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
20
×
A predefined set of words and responses that agents follow during calls
Script:
Oops!
Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
gift
Win 10 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
15
×
The music or recorded message played to customers while on hold
Hold Music
Oops!
Check
Okay!
Check
10
×
The person calling for assistance or inquiry
Customer
Oops!
Check
Okay!
Check
20
×
To send the call to another department or agent for assistance
Transfer
Oops!
Check
Okay!
Check
25
×
A challenge for you. say three skills or values that a call center agent should have.
What do you think, professor, is this answer correct or not?
Oops!
Check
Okay!
Check
25
×
A challenge for you. Say one phrase to open a call and another to close a call in a call center.
What do you think, professor, is this answer correct or not?
Oops!
Check
Okay!
Check
15
×
The line of customers waiting to be assisted by an agent.
Queue
Oops!
Check
Okay!
Check
15
×
The scheduled period of time during which an agent works.
Shift
Oops!
Check
Okay!
Check
10
×
The person handling the customer call
Agent
Oops!
Check
Okay!
Check
20
×
Ongoing education for agents to improve their skills
Training
Oops!
Check
Okay!
Check
×
baam
Lose 10 points!
Oops!
×
gift
Win 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
×
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