Emily Browing call and mentioned she has a question about the consent forms before she signs it. Which department do you transfer her to?
Laboratory Team
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
fairy
Take points!
5
10
15
20
25
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
10
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
Oops!
Check
Okay!
Check
10
I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
Oops!
Check
Okay!
Check
eraser
Reset score!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 25 points!
Okay!
thief
Give points!
5
10
15
20
25
15
Patient mentioned she would like to set up an appointment since she now has her new insurance card.
Front Office
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Check
Okay!
Check
15
Patient has questions about their laboratory consent forms.
Laboratory Team
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Check
Okay!
Check
10
I was wondering if you could harvest my eggs and freeze them too?
Clinical Team
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Check
Okay!
Check
15
A patient wants to know if we could send her medical records via snail mail. What do you do?
Email the medical records team. This is considered a special request.
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Check
Okay!
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20
I just spoke with my Doctor a few minutes ago and we got disconnected. Could you connect me with her?
Clinical | Physician's Assistant
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Check
Okay!
Check
trap
No points!
Oops!
seesaw
Swap points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 25 points!
Oops!
15
I can't wait for a month just for an appointment. I want to cancel it. (The patient agrees to reschedule. What do we do?)
Send a message to the Physician's Assistant team with their preferred day/time and best contact number and PA will follow up
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Okay!
Check
15
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
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Check
Okay!
Check
5
How much do we charge an established patient if they cancelled a 3rd time?
$200
Oops!
Check
Okay!
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10
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
Oops!
Check
Okay!
Check
10
I will be undergoing treatment and I have consent forms.