I will be undergoing treatment and I have consent forms.
Clinical Team | Physician's Assistant
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15
Evangeline Lilly called about consent forms that she needs to sign and send over and was wondering how to send it. Which department do you transfer to?
Clinical Team | Physician's Assistant
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20
What are our clinic's location?
Hartford | Farmington | Branford
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10
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
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trap
No points!
Oops!
gift
Win 25 points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
15
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
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25
My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
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10
I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
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15
A patient has questions about the medical records she received. She wants clarification on some of the information in the document she is holding. Which department do you transfer her to?
Clinical Team
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Check
banana
Go to last place!
Oops!
gold
Win 50 points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 10 points!
Oops!
heart
Other team wins 15 points!
Oops!
gold
Win 50 points!
Okay!
shark
Other team loses 5 points!
Okay!
banana
Go to last place!
Oops!
15
How many doctors do we have in our facility. Name all.
5, Dr. Lusby, Dr. Buhain, Dr. Aguto, Dr. Tadeo, & Dr. Paderanga
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5
How much do we charge an established patient if they cancelled a 3rd time?
$200
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15
Elizabeth Olsen called and wants to know who to reach out to about her consent forms.
Front Office Team
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10
The patient could not be consoled and is highly anxious and agitated. What do we do?
Transfer to the Practice Manager If no one picks up, send a message to the POCs through your support chat for assistance before offering a callback.