Which form is used to reopen a credit card that was closed due to inactivity?
EZ Form 1290
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20
What screen in FDR will allow you to do maintenance at the card level?
The PID Screen
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15
What information is needed when selecting Branch Rep in Solution Builder?
The Branch Rep's user id and branch number
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20
Which credit cards rewards/points do not expire?
The Travel Rewards Credit Card
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15
What System is used to evaluate a credit card account?
ACS (Account Management Strategy)
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20
True or False: The Participation Indicator field on the Statement screen in SB shows if the customer is set up on E-statements, paper, or both.
True
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10
True or False: You can order convenience checks in Solution Builder for your consumer customers only.
True
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15
Regulation Z advises that a credit card dispute can take up to how long?
2 Statement Cycles (Billing Cycles)
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10
True or False: The order payments are applied as follows, finance charges, fees previous cycle, balances prior cycle, fees current cycle, and balance current cycle.
True
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banana
Go to last place!
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fairy
Take points!
5
10
15
20
25
shark
Other team loses 20 points!
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lifesaver
Give 15 points!
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10
What is the posting timeframe for a PayPoint credit card payment to be credited that night?
Payments made before 5pm EST will be credited to the account that night.
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10
True or False: An authorized user can request a balance transfer.
False
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10
True or False: Delinquent-D and Overlimit-O are considered External Statuses.
False
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10
What is the balance transfer fee for FCB credit cards?