What is the posting timeframe for a PayPoint credit card payment to be credited that night?
Payments made before 5pm EST will be credited to the account that night.
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20
What screen in FDR will allow you to do maintenance at the card level?
The PID Screen
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20
Which credit card that we offer has the lowest APR?
The Smart Option
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10
A customer calls stating that their card is declining when there should be an available credit. You see in the memos of SB " AUTONM NM-197 LETTER=A130" what does this mean?
The customer's credit line has been decreased.
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20
True or False: You can only add an authorize user in Solution Builder.
False
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15
What must a customer have in order for you to submit a Right Time payment?
A First Citizens Bank Checking or Savings Account
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thief
Give points!
5
10
15
20
25
star
Double points!
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shark
Other team loses 25 points!
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lifesaver
Give 10 points!
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10
True or False: Delinquent-D and Overlimit-O are considered External Statuses.
False
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monster
Reset all scores!
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seesaw
Swap points!
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gift
Win 10 points!
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lifesaver
Give 15 points!
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10
True or False: An authorized user can request a balance transfer.
False
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10
True or False: The order payments are applied as follows, finance charges, fees previous cycle, balances prior cycle, fees current cycle, and balance current cycle.
True
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10
True or False: You can order convenience checks in Solution Builder for your consumer customers only.
True
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heart
Other team wins 15 points!
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shark
Other team loses 25 points!
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shark
Other team loses 5 points!
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banana
Go to last place!
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15
What is the purpose of a payment float?
The float ensures that higher risk credit card payments (i.e., non-FCB DDA) do not increase a customerโs available credit until a certain number of float days.
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10
What should you type in the 3rd field (box) when signing into solution builder?