Team 1
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Team 2
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Teams
Name
Score
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15
×
MEMBER WANTS TO USE AN OON PROVIDER-WHAT NEEDS TO BE SUBMITTED?
OON PA BY THE PROVIDER
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Check
Okay!
Check
15
×
WHAT ARE THE TIMELY FILING GUIDLEINES FOR GHP FAMILY CLAIM SUBMISSION
180 days from date of service for original submissions and 365 days from date of service for corrected or reconsidered/replacement claims.
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Check
Okay!
Check
×
lifesaver
Give 15 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
How often are OTC reward cards sent out ?
Quarterly
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Check
Okay!
Check
15
×
MEMBER NEEDS SUSTANCE ABUSE HELP WHERE DO WE SEND THEM
BH
Oops!
Check
Okay!
Check
15
×
PAPER CLAIM SUBMISSIONS CAN BE CHECKED IN WHAT SYSTEM
IDM FIND/TOWER
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Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
WHAT DOES GHP FAMILY COVER
DENTAL/VISION/BH SERVICES/MEDICAL/
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Check
Okay!
Check
15
×
iF A MEMBER ADVISES US THEIR LAST NAME HAS CHANGED WHO SHOULD WE ADVISE?
ENROLLMENT
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Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A MEMBER WANTS TO CHANGE THEIR MCO WHERE DO WE SEND THEM?
PA ENROLLMENT (WARM TRANSFER)
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Check
Okay!
Check
15
×
WHEN A CHILD IS BORN THEY ARE AUTO COVERED UNDER THEIR OWN ACCOUNT FOR A FULL YEAR TRUE OR FALSE
TRUE
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Okay!
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15
×
WHAT IS THE LAST QUESTION WE ASK ON THE NEW MEMBER WELCOME SCRIPT?
DO YOU HAVE ANY OTHER QUESTIONS REGARDING YOUR PLAN THAT I CAN ASSIST YOU WITH TODAY?
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Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
magnet
Take 10 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
Restart
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