Team 1
0
Team 2
0
Teams
Name
Score
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15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Sometimes
Often
Always
Oops!
Show
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 15 points!
Oops!
15
×
How would you view customer complaints?
An opportunity to improve service
A waste of valuable time
As a pain in the backside
At least is gives you a chance to talk to the customers
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It is professional
Because it's nice
It shows them you are interested
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
3 rings
10 rings
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Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Look around and try to get someone else to help
Tell them to 'go away'
Talk over them making excuses
Remain calm and listen
Oops!
Show
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
Why should you always give the customer your complete attention?
It is professional
Because you like them
To show that you are listening
Because the customer likes talking
Oops!
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Check
Okay!
Check
15
×
How is the best way to turn up to work?
In anything that fits
In your training gear
Smart and business like
In your old clothes
Oops!
Show
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 5 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Send them to the shop down the street
Suggest alternatives in store
Laugh at them
Oops!
Show
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 10 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Have a laugh with the customer
Speak loudly
Smile
Speak really slowly
Oops!
Show
Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Ignore the customer
Laugh
Apologise
Oops!
Show
Check
Okay!
Check
×
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Review
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