Team 1
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Team 2
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Teams
Name
Score
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Suggest alternatives in store
Say "sorry I can't help"
Laugh at them
Send them to the shop down the street
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
How is the best way to turn up to work?
Smart and business like
In anything that fits
In your old clothes
In your training gear
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because you like them
It is professional
Because the customer likes talking
Oops!
Show
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 10 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 5 points!
Oops!
15
×
What would you do if a mistake has been made?
Ignore the customer
Laugh
Apologise
Say "it's not my problem"
Oops!
Show
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
gift
Win 20 points!
Okay!
×
gift
Win 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It is professional
Because it's nice
It shows them you are interested
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Often
Always
Sometimes
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Have a laugh with the customer
Speak really slowly
Smile
Speak loudly
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Look around and try to get someone else to help
Tell them to 'go away'
Remain calm and listen
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
10 rings
3 rings
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
An opportunity to improve service
A waste of valuable time
At least is gives you a chance to talk to the customers
As a pain in the backside
Oops!
Show
Check
Okay!
Check
×
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